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OUTSTANDING WOMEN OF VALENCIA COUNTY
Frances Zeller
Frances Zeller is the manager of the Belen Harvey House Museum and Whistle Stop Cafe. She attended Catonsville Community College and Maryland Institute College of Art. Zeller noted while you can’t pick your family, “you don’t have to participate!”
She sits on the boards of the Friends of the Belen Public Library, Friends of the Belen Harvey House and VBPaws, and is belongs to Fiber to Finish and the Saluki Club of America.
What is the biggest challenge and most rewarding aspect of your profession?
“The most significant challenge I face in my profession is striving to satisfy everyone involved. Balancing the expectations and needs of city council, the mayor, management, directors, volunteers and, of course, the visitors, requires careful attention and adaptability. It often feels like a delicate dance to keep all parties content — a dance that I must admit I am not always perfect at.
“On the other hand, the most rewarding and fulfilling aspect of my job is the opportunity to make a positive difference in the lives of others. Whether it is welcoming a first-time museum guest, supporting a volunteer or helping a café visitor celebrate a birthday, these interactions allow me to see the world from new perspectives. Especially in today’s world, building these relationships is invaluable. Our commitment to exceeding expectations ensures that visitors consistently enjoy their experiences with us. All of this is extremely rewarding.”
What made you decide to pursue the career path you’re currently on?
“I cannot say that I actively chose this career path; rather, it seems to have chosen me. The role aligns well with my personality and talents, as if the universe simply led me here. From the moment I first saw the Harvey House, I sensed it was a special place and, within a few weeks, I found myself working there. My background in art, hospitality, tourism and baking has proven to be a perfect fit for this position.”
What is one of your accomplishments that you are most proud of?
“While I have enjoyed many proud moments in my personal life, certain work-related accomplishments stand out. Notably, I am proud of the expansion of the museum, the development of the museum gift shop and especially the creation of the café. Although I did not do it all alone, the café began as my concept and its success exceeded my expectations.
“The combination of volunteer grandmothers as servers, antique décor, old-fashioned food and the unique building itself created a truly special experience for visitors, and I am very proud of that.”
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How do you define success in life?
“As I grow older, my understanding of success has evolved. I no longer define success by social status, material possessions or outward appearances. Instead, I believe true success is demonstrated through loyalty, integrity and a commitment to sharing knowledge.
“Looking ahead to retirement, I anticipate that success will take on even deeper meaning — perhaps as more time for creativity, art, time with my show dogs, and cherished moments with friends. After such a socially and physically demanding career, I hope retirement will also bring new opportunities to reconnect and be more social, rather than isolating myself.”
What is the best advice you received and from whom?
“More often, it is advisable for me to remain silent, and I can’t say I’ve followed it enough. A former boss once said the ‘24 hour’ rule is a good one to follow. In other words, don’t say, write or send anything until it stews for 24 hours. That’s good advice for anyone who may be heated, emotional or angry. Another good piece of advice is to listen more than you speak. Though I sometimes forget this, I continue working on it.
“A friend once asked whether I preferred to ‘be right or be happy.’ Although my initial reaction was to choose both, this question continues to provide meaningful reflection.”
What legacy do you want to leave?
“The legacy I hope to leave should have very little to do with the job I have held. At this point, I know the museum has grown and will hopefully continue to grow under new leadership. The legacy I would like to leave is that I made a difference to a few people. Perhaps the interns and volunteers I have had the privilege to work with.
“I am hopeful that the people who have my artwork continue to cherish it. I am hopeful that any of my worldly possessions, advice or training will help someone or maybe make their life a little easier. When people think of me, I hope they laugh, smile or even roll their eyes!”
