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PNM, New Mexico Gas offer help for furloughed federal employees
PNM to maintain service for furloughed federal employees
Federal employees who have been furloughed and are facing financial hardship are encouraged to reach out to PNM.
In addition to payment arrangements and assistance programs currently offered to qualified customers, PNM has suspended disconnections for those customers who have been furloughed.
Furloughed federal employees who have received a red disconnect notice on their bill can submit a Furloughed Federal Employee Special Consideration Request form to request additional time to pay their PNM bill.
This form is available specifically to furloughed individuals who are at risk of losing service due to non-payment. To access this form and learn about other resources visit PNM.com/help.
NM Gas offers relief for furloughed federal employees; no winter disconnects
Federal employees who are working without pay or furloughed as a result of the federal government shutdown should call New Mexico Gas Company to discuss payment arrangements for their residential service and to inquire about other available assistance.
For those federal employees, disconnections for non-payment are being suspended for the winter heating season and they will not be charged late payment penalties. Affected federal employees can also call to learn about assistance programs that are offered to all customers.
Customers can call 1-888-664-2726 or visit any of our 22 customer walk-in payment offices across New Mexico. A list of all locations is available here.
The closest walk-in offices for Valencia County residents are:
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Albuquerque
8:30 a.m. to 4:30 p.m., Monday-Friday
Los Lunas
8:30 a.m. to 4:30 p.m., Monday-Friday
(Closed for lunch: 1-2 p.m.)
Customers who are affected will need to verify their active federal employment status. This can be done by presenting a government employee photo identification, a badge or other documentation at any NMGC walk-in office or to an NMGC field collector.
